ROTARY SHELTERBOX IN ACTION TO RESPOND TO DISASTER AREA

ROTARY SHELTERBOX 

IN ACTION TO RESPOND TO DISASTER AREA

By PDG Rodolfo C Balmater - RC. Jakarta Gambir

Adviser, Yayasan Rotary ShelterBox Indonesia

On 25 October 2010, an earthquake of 7.6 richter  scale hit the Indian Ocean not far from South Sumatra and brought a massive waves which obliterated a part of Island Mentawai and more than 420 people perished and brought destructions to many houses and infrastructure in the Mentawai Island. 

How does Rotary ShelterBox  respond?

Yayasan Rotary ShelterBox Indonesia under the able leadership of Ms Eva Kurniaty contacted the National Disaster Management Agency expressing the willingness to provide quickly more than 300 shelterboxes to the victims. These shelterboxes can be deployed in 24 hours with the support of National Disaster Management Agency and related state-owned enterprises such as Garuda/Merpati to the nearest Airport such as Padang and could be dispatched by available ships to the victims area of Sikakap, Mentawai.

Knowing that 300 shelterboxes are not enough to meet the requirements of the Mentawai victims, Ms Eva Kurniaty alerted  Mr Tom Hendersen, Chairman of the International ShelterBox in London, UK to mobilize 1,000 shelterboxes for Indonesia. And as of todate, 400 shelterboxes reached Cengkareng Airport and ready for delivery to Padang City .

In addition to the above actions, there are nine (9) ShelterBox Response Team (SRT)  who quickly flew to Jakarta to help deployed the shelterboxes to the victims area. As of todate, these SRT team include 5 persons from United Kingdom, 2 persons from USA,  1 Canadian & 1 Australian. These are professionals who are now in Padang  volunteered their time & efforts to deploy the shelterboxes in the Sikakap area of  Mentawai island.

What is the benefit of Shelterbox to the victims?

The major benefit of Shelterbox is to provide  the victims temporary living facilities with Warmth, Dignity, & Comfort who lost everything in a disaster. What is inside the shelterbox? It provides the victims with mosquito nets, 2 boxes of water purification tablets, enough to treat water for 10 people for six months, 2 colapsible 2 gallon water containers, 4 waterproof ground sheets with blanket lining, 50-feet nylon rope, multifuel stove, 10 thermal blankets or sleeping bags, 2 cooking pots & utensils, children’s school supplies, dishes & eating utensils, etc. The shelterbox, indeed, contains all the necessary facilities to provide comfort to the victims.

What is the action plan of Yayasan Rotary ShelterBox  Indonesia?

Under the leadership of Ms Eva Kurniaty, a fund raising activity is put in place to generate money so that shelterboxes are ready on hand in Indonesia to respond quickly  to victims of disasters. Given the adequate facilities as described above, each shelterbox cost around US$ 1,000. In fact in the last 5 years, Indonesia has received under  the leadership of Mr Tom Henderson of United Kingdom, for free more than 10,000  ShelterBoxes deployed to Banda Aceh Tsunami in 2004, earthquake in Jogjakarta in 2005, earthquake in Pangandaran, West Java in 2006,  Padang , West Sumatra in 2008, Sumba in 2009 and today in Mentawai.

The fund raising golf activities on 24 November 2010 has generated major supports from the following donors:

Donations US$10,000 & above

(a)    PT Telkom & Medika

(b)   PT Kapal Api

(c)    Wing Chai Realty Developer

(d)   Nyra of Mr Sofian Susantio

Donations US$1,000 & above

(a)    PT Sumber Bintang Rejeki

(b)   PT Slamet  Rahardjo

(c)    PT Medco

(d)   M150 & Isotonik

(e)   Credo Developer , Singapore

The other donors come from Rotary Clubs such as RC Tangerang, RC Jakarta Sentral, RC Jakarta Metropolitan, RC Jakarta Gambir, RC Jakarta Cilandak, RC Jakarta  Prapatan, RC Pekalongan, RC Surabaya Kaliasin, RC Surabaya, RC Surabaya Selatan, RC Surabaya Rungkut, RC Batam, RC Surabaya Jembatan Merah, RC Jakarta Sunter Centennial, & countless individuals such as Rtn Ali Cheko, Rtn Slamet Hartono friends, Razul &  Lionardi family.

As of today, Yayasan Rotary ShelterBox has accumulated donations nearly Rp 1 billion or equivalent to US$100,000. This fund will provide nearly 100 pieces of shelterbox for deployment with dispatch to the disaster area under the coordination with government’s National Disaster Management Agency. 

As of  8 November 2010 afternoon, ships are loading 324 shelterboxes in Padang Port for delivery & deployment to Sikakap Area , hardest hit by the tsunami last 25 October. In this effort, Rotary can contribute to addressing the needs of humanity----victims of disaster.  Certainly this effort is a God-given gift to all of us to lend a hand to the poor people who lost everything they treasured in life.

Hopefully, ShelterBox International can contribute ,even in a small way,  uplifting the needs of the victims. 

This is the spirit of Rotary’s Motto: SERVICE-ABOVE SELF.

ShelterBox Appeal for urgent donation to Mentawai-ANY AMOUNT IS FINE

ShelterBox Appeal for urgent donation to Mentawai-ANY AMOUNT IS FINE

Fellow Rotarians;

The scenes of death and destruction in Indonesia almost paint a picture of a near apocalypse. Scattered dead bodies of humans and animals, destroyed homes reveal human beings powerlessness against the forces of nature.

                              

Indonesia is fighting with two disasters tsunami and volcano eruption, at a time. Last week, Indonesia's Mentawai Islands shocked by an earthquake of magnitude 7.7 and triggered a tsunami. Indonesia is located along the Pacific Ring of Fire, which is one of the most seismically and volcanically volatile areas in the world.

The remoteness of the Mentawai islands has proven the main difficulty in getting aid to victims of the October 26 tsunami. Over thirty coastal villages of remote Indonesian archipelago were either destroyed or severely damaged by the tsunami. The latest official death toll stands at 431 but the exact number of casualties in the most isolated villages remains unknown.

Tragically, most of them have lost their homes and have nowhere to go except to wait for government aid in makeshift camps. Bodies have been recovered from the tsunami and earthquake hit areas.

The earthquake and ensuing tsunami destroyed about 500 homes and damaged about 200 others.

A massive storm has moved into the Mentawai region making tsunami relief work even more difficult - and life more miserable for the local villagers who are living in makeshift shelters. The delays were due to unfriendly weather.

The storm is forecast to last up to four days and is creating hazardous ocean conditions - for both the 150-kilometre crossing from Padang and access to the isolated villages.

An update from SRT member Jodie E Hurt who is in Padang, Sumatra: 'It's been a long few days in meetings and trying to coordinate the delivery of aid to the Mentawai Islands. Logistically, it is a nightmare and a storm is seriously affecting help reaching the people who have suffered so much and continue to do so. We're working hard to... ensure the delivery of ShelterBoxes as soon as possible.'

Jodie E Hurt: long few days in meetings and trying to coordinate the delivery of aid to get to the island of Mentawai...logistically a nightmare and storm seriously effecting help reaching the people who have suffered so much and continue to do so....unbelievably frustrating but team are working hard to ensure the delivery of ShelterBoxes  asap...

We need your support now to help the people of the Mentawai islands.

BANK TRANSFER, ANY AMOUNT IS FINE:

Yayasan Perkumpulan Rotary Se-Indonesia, QQ ShelterBox Indonesia

BANK NAME: Bank CIMB Niaga

ACCT NAME: Yayasan Perkumpulan Rotary Se-Indonesia, QQ ShelterBox Indonesia

ACCT #: 085-01-01381-00-5

SWIFT CODE: BNIAIDJA

CURRENCY: IDR

BANK ADDRESS: Bank CIMB Niaga-Sudirman Branch

                                  Graha Niaga, Jl.Jend.Sudirman Kav.58– Senayan

                                  Jakarta 12910, Indonesia

REFERENCE: ShelterBox-HELP to MENTAWAI

Thank you for your time and consideration of this proposal, and please contact me for any details or the latest developments on this important relief aids.

Sincerely,

John H.G. Soe

Deputy District Governor 2010 -2011, www.rotaryd3400.org 

Public Relations for ShelterBox Indonesia, www.shelterbox.org

"Better Late than Never"

"Better Late than Never"

by AG. Andreas Sindudharma

President Vicky since few months ago has requested me to contribute in writing article that can inspire us as Rotarians. I have to say that it was easier said than done because I don’t think I have good capability in inspiring my fellow Rotarians in Gambir. I have to say due to my current profession it is really tough to find spare time for myself let alone to contribute to the club and my community. I almost came to the point that I am quite ashamed to myself on my track record as Rotarian.

Since last week I was touched and disturbed by many problems in our lives. All happened the same day : Tsunami in Mentawai, Merapi eruption and terrible flood n jam in Jakarta. During the flood in Jakarta some of us exchanging chat via BBM, how many of us trapped in terrible jam in various places of Jakarta. Even though it was painful to us, I thought people of Mentawai and Merapi must have more loss to deal with than us. My mind tried to think how to help them while doing nothing, sometimes frustrated that many Rotarians have gone to the field carrying supplies for refugees, collecting money and communicating. What about me ?

It so happened by the end of the week I recalled someone from RC Jakarta Gambir who stay in Mentawai – Dr. Dave Jenkins. A former Gambir member that did many things in Mentawai. Gambir once helped his cause in Mentawai, supplying Mosquito Nets yet sadly after that our relationship just vanished. I looked for his contact number and it’s still there. I texted him, checking whether it’s still his active number and whether he’s still in Mentawai. He immediately called me - not replying SMS but called – and telling he’s in good shape, SurfAid was appointed as the leading coordinator to assist Mentawai  by the Indonesian Government etc. I offered him that I maybe can help. I was not sure what I could help but at least I know somebody well in Mentawai. Then I checked with DG Al Purwa, anything that Rotary would like to do in Mentawai and DG responded asking me to check with AG Eva or AG Paul Getty. I contacted Eva and there she was : excitedly responding my information about somebody trusted that can help her distribute the Shelter Boxes to Mentawai. She already had 1,000 ShelterBoxes in Padang but had no idea how to distribute them to Mentawai. She was very relieved that Shelter Box team can be connected with trusted and capable partner like SurfAid International as she wrote later in the mailing list : What a great news that ex Rotarian and Rotarian are in a big action in Padang and Mentawai.

Moreover in my office every Monday morning is a big meeting that most of the insurance agents gathered, probably around 300 people. I requested a chance to offer a simple announcement that let’s do some charity and I belong to Rotary organization that can help channel the money directly. Just less than 2 minutes talk in front of those 300 agents and in two hours time almost Rp. 12 Mio collected and transferred almost 6 mio each to Mentawai via SurfAid and Merapi via Rotary Peduli Merapi.

I couldn’t help to hide my excitement & thankfulness. At last I did something I was proud of. Not because of doing big thing or with big amount of money, nor that I sacrificed a lot of my time to do something important. But I managed to exploit the best Rotary resource but least mentioned : The Network. Rotary is network of people with various capabilities and interests. Yet each Rotarian is also has his/ her own network. What I do is just connecting my network and the Rotary network. As simple as that, spontaneous yet fruitful.

This made me think and reflect : if I focused on my disadvantages like time, money and capability to help other people I wouldn’t not be able to do anything. But if I focus on what I can do, I will be still able to help others. Like old saying mentioned so many times : there’s always an opportunity in every challenge.

Hope I can do better in the next future and hope my friends find this worth reading. I just did what I can do, no further pretention J

Rotary Vocational Service

Rotary Vocational Service

 By PDG Rodolfo Balmater

One of the core values of Rotary organization is SERVICE.  And this service connotes delivery or performance of  one’s time, efforts or talents to community or a group of people. Hence, Rotarians are encouraged to perform the spirit of service for the upliftment on the conditions of the community.

For us to understand the meaning & value of vocational service, the following questions need to be answered:

(a)   What do we mean by vocation?

(b)   What is the philosophy of Rotary on vocational service?

(c)   How can Rotarians demonstrate the meaning of vocational service to the community?

 WHAT DO WE MEAN BY VOCATION?

Rotary defines “vocation” as one’s regular employment, calling, business, profession, or occupation. Rotary employs the word “service” to refer not only to the merchandise sold or work done in any business or professional transaction, but also giving the needs and continual thoughtfulness of the other people.

The key differentiating factor or unique characteristics of Rotary as compared to other service volunteer organizations (World Vision, Lions, Kiwanis, Habitat, etc) is Rotary’s CLASSIFICATION or VOCATION  for admitting in club membership.

A typical Rotary club will have a 20 minimum membership  with different classifications may include the following vocations: 3 medical doctors, 3 engineers, 3 accountants, 3 marketing/sales people, 3 businessmen/traders. 2 interior decorators, 1 oil specialist,  & 2

Radio operators.  Rotary will not allow a particular club of 20 active members  with similar vocations .

WHAT IS THE PHILOSOPHY OF ROTARY ON VOCATIONAL SERVICE?

Rotary’s expectations on vocational service is for each Rotarian is to respect his own profession. And to show respect to one’s vocation, each Rotarian is expected to continue to master or grow on his chosen profession. Meaning he has to continue to update himself by reading or attending seminars related to his vocation. In addition, Rotarian is expected to follow a high-ethical standards of his profession. If a Rotarian is a businessmen, he is expected to have a fair treatment of his employees in terms of salary & benefits.

Rotary recognizes the worthiness of one’s vocation to the society. This means Rotarian’s talents must contribute to the solution of the problems and needs of the community where the Rotarian lives in. This Rotarian, at the same time being a professional, must follow Rotary principles on fairness, creation of goodwill, truthfulness & beneficial to all concerned

Rotarian can also volunteer his service to community. Example, Past District Governor Ritjie Rihatinah , as a dentist, volunteered her services by going to amazon area in Brazil to treat dental problems in the community. Several Rotarians whose professions are medical doctors from Singapore went to Tangerang to perform free medical services to poor people. Similarly, Dentist & Rotarian Ibu Imam Mudjari from Ujung Pandang also went overseas to help perform dental services to poor  children.

HOW CAN  ROTARIANS IN THE CLUB PERFORM THEIR VOCATIONS FOR THE COMMUNITY?

Many Rotarians today are helping young boys & girls prepare for their future career by giving them guidelines or training on leadership & management. These Rotarians commit themselves in crafting the future vocations of the young generations.

Some Rotarians are also involved in setting up a training schools to prepare the young people for employment. An example is Rotarian Till Fryer who instigated to buy a piece of land and built up a training school specializing on textile training. Rotarian Till solicited donations from Germany on some machines and also overseas  specialist to help train the young Indonesians in Bogor. Today, many textile companies in Bandung & in Central Java secured their young recruits from Bogor Textile Institute because they were already familiar with operating textile machines and also familiar with the set up of the production process.

CONCLUSION

Giving service to community or fellowmen is a wonderful gift  from God to all of us. Hence a Rotarian is given this unique value to serve less fortunate people without any expectations of financial rewards nor recognition. And as Rotarians, we are encouraged to contribute our talents, time and energy for the betterment of our community.

Rotary celebrates VOCATIONAL SERVICE  in the month of October throughout the world.

"Why be a ROTARIAN"

It is not for Money..,

It is not for a Fame..,

It is not for any Personal gain..,

It is just for the LOVE of fellow man.

It is just to Lend a Helping Hand...,

It is just to give a Little of Self...,

It is to do something you can't buy with Wealth..,


It is not medals worn with Pride...,

It is for the feeling Deep Inside...,

It is the reward down in your Heart...,

It is the Feeling you've been part...

of helping others far and near...,


That make you a ROTARIAN


(Garry Krischock)

Rotary Fifth Avenue of Service

Rotary Fifth Avenue of Service - By. PDG Rodolfo C. Balmater

Rotary’s philosophy hinges on teaching and encouraging each professional the true meaning of DOING SERVICE TO HUMANITY in order to promote peace, understanding and goodwill among men. 

In more than 5 decades, Rotary has defined the four avenues of services such as (1) Club Service----undertaking activities to ensure the long –term existence of the Rotary Club (2) Community Service----undertaking activities to help & improve the less fortunate members of the community (3) International Service ----undertaking activities with overseas Rotary Clubs and (4) Vocational Service ---undertaking activities to enhance the skills & competencies of the people in the neighboring community. We are certain that many Rotarians do enjoy and find excitement in performing the above services . This means the each Rotarian has given his personal time, efforts & money to deliver the above services without any expectations of rewards or recognition. Rotarian’s rewards are described as inner satisfaction & peace to himself that he has given his service for the good of many without expecting recognition.

Starting this Rotary year 2010-11, Rotarians are now challenged to carry out the fifth avenue of service---now known as NEW GENERATION SERVICE which frankly speaking nothing new but elevated to a new height of recognition & awareness similar in emphasis as previously described above on the 4 avenues of service. Indeed, “it is a significant change -----a historic day in Rotary”. This avenue of New Generations recognizes the positive change implemented by youth & young adults involved in leadership development activities even though they were never part of the four avenues of service. This move strengthens the Rotarians commitment on the youth development.

Some of the Rotary programs involving the youth development are briefly described below:

ROTARY YOUTH LEADERSHIP AWARDS (RYLA)

RYLA is Rotary’s leadership training program for young people. RYLA participants can be ages 14-30 but most clubs and districts choose to focus on a narrower age range, such as 14-18 or 19-30.

RYLA emphasizes leadership, citizenship, & personal growth and aims to:

(a) Demonstrate Rotary’s respect and concern for youth

(b) Provide an effective training experience for selected youth & potential leaders

(c) Encourage leadership of youth by youth

(d) Recognize publicly young people who are rendering service to their communities

ROTARY YOUTH EXCHANGE

Under this program, the youth (sponsored by Rotary Club) will spend up to a year living with a few host families and attending school in a different country. More than 8,000 young people each year have experiences like these Rotary youth Exchange. In particular, young Indonesians ( around 15 to 20 ) are sponsored by Rotary Clubs to go South American Countries like Brazil, Argentina, etc. These Indonesians learn to speak Portugese, Spanish & English languages.

Participating in Youth Exchange Program, young Indonesians learn new way of living, a great deal about themselves, and maybe even a new language. These young Indonesians become ambassadors, teaching people they meet about Indonesian culture and ideas. Bringing the world closer----make some good friends in the process

ROTARACT

Rotaract is a Rotary-sponsored service club for young men & women ages 18 to 30. Rotaract Clubs are either community or university based and they are sponsored by a local Rotary Club. This effort makes young Indonesians “PARTNERS IN SERVICE” and key members of the family of Rotary.

Today, Rotaract reaches 7,000 clubs in about 163 countries and has become a worldwide phenomenom------most significant & fastest growing service programs.

All Rotaract efforts begin at the local, grassroots level, with members addressing their communities’ physical and social needs while promoting international understanding & peace through a framework of friendship & service.

Rotaractors are doing these services:

(a) Assist in organizing interact clubs or mentor interactors

(b) Participate in RYLA

(c) Become Rotary Foundation Ambassador Scholars or Group Study Exchange team members

(d) Seek membership in their local Rotary club

INTERACT

M\embers in Interact ages 12 to 18 and these Interact Clubs are sponsored by individual Rotary Clubs which provide support & guidance, but they are self-governing and self-supporting. Club membership can be single gender or mixed large or small. They can draw from the student body of a single school or from two or more schools in the same community.

Each year, Interact Clubs complete at least two community service projects, one which furthers international understanding & goodwill. Interactors develop a network of friendship with local & overseas clubs and learn the importance of 

(a) Developing leadership skills & personal integrity

(b) Demonstrating helpfulness & respect for others

(c) Understanding the value of individual responsibility and hard work

(d) Advancing international understanding & goodwill.

Today, Interact Clubs reach 10,700 in 109 countries and with 200,000 young people involved.

Rotarians must be proud to be involved on the NEW GENERATION SERVICE because these are the seeds of the future growth of Rotary. Teaching the young generations on the value of DOING SERVICE TO HUMANITY at their young tender age will certainly promote greater peace & understanding among men. Rotarians are lucky because the above youth programs have been in existence in the family of Rotary. These involvement are our strengths or assets and therefore every Rotarian must put his hands in NEW GENERATION SERVICE activities

Rotary Leadership Program

"Rotary Leadership Program--- Incompatible Personality Traits"

by. PDG Rodolfo Balmater

One the benefits of joining Rotary is the opportunity to continue to learn on the subject of leadership. As mentioned in the  book “Spiritual Leadership”written by Henry & Richard Blackaby, “ the greatness of an organization will be directly proportional to the greatness of its leader. It is rare for organizations to rise above their leaders. Giant organizations do not emerge under pygmy leaders; therefore, the key to growing an organization is to grow its leaders. Ultimately, leadership is more about “being” than about “doing.”

What do we learn from this observation?

A successful leader must continue to grow personally. The essence of  effective leader is a  self-centered effort to broaden and widen his personal growth. Meaning that apart from his technical skills and industry knowledge, a leader must also be able to equip himself on  human behavioral skills. The ability to understand the dimensions of personality traits among men.  This issue of understanding  human skills is becoming more sensitive  in a service organization like Rotary .Just remember , when you join Rotary , you are not expected to gain financial  rewards  nor recognition of your efforts. Indeed, being a Rotarian is a thankless job. Why? The philosophy of Rotary is to provide service to humanity to promote goodwill, understanding and peace among men. In fact, it is an inner satisfaction of serving fellow human being whom you do not even know intimately.

What are the challenges of service organizations?

A service organization like Rotary is a grouping of volunteer professionals who perform service without any expectations of rewards. Rotary is in existence in Indonesia for more than 50 years. And worldwide, Rotary’s life is now more than 106 years.

The challenge in Rotary organization is that its growth on membership is not fantastically registering an increase worldwide. The existing membership in the last 5 years always hovered near 1.2 million members. In Indonesia, the number of membership in the last 4 years was reaching between 1600 to 1800 members.

The philosophy of undertaking service to humanity is an honorable action and yet many possible candidates are reluctant to be involved. Why? Is it expensive to join & maintain weekly meeting? Are the requirements too tough to be a member? These are not the clear answers for the candidates reluctance.

What about the existing membership in Rotary organizations?  Why some members who have been Rotarians for more than 5 years also leave the organizations.?

With above observations, one possible answer is the inadequate understanding of Rotary members in managing  different personality traits . Understanding human skills is an essential tool for a successful leadership.

How do we learn incompatible personality traits in service organizations?

A book written by Helen McGrath, PhD and Hazel Edwards, MEd, entitled  “Difficult Personalities”, presented several  types of incompatible personality traits as follows:

Personality Trait # 1---Extroverts & Introverts

The characteristics of Extroverts follows:

(a)    Often friendly, talkative, easy to get to know, easily express emotions, and what you see is what you get

(b)   Often take action and then think about it afterward

(c)    Use dramatic language for effect

(d)   Tend to think our loud

(e)    Like variety—like to socialize to relax & wide circle of friends

(f)     Relatively comfortable being the center of attention

(g)    Tend to talk more than listen and often interrupt.

The Characteristics of Introverts follows:

(a)    Fairly self-sustained and are often happy with their own company

(b)   Tend to think first and then act

(c)    Often very loyal to a few close friends, rather than wide circle of friends

(d)   Prefer constancy & routine

(e)    A strong need for privacy & not center of attention

(f)     Need privacy to mentally rehearse before speaking

(g)     Tend to listen more than talking

(h)    Reserved but rich in inner world of ideas, emotions and impressions

Given this type of  personality traits, a leader must be ready to manage the different characteristics of Extroverts & Introverts. A different strategy must be deployed how to talk, work and deal with people with these type of personalities. A typical example, if you are dealing with extroverts better use email to avoid wasting working time . While for introverts, phone calls are relatively short and personal contact is done only if deemed necessary.

Personality Trait # 2---Planners and Optionizers

The characteristics of “Planner” profile follows:

(a)    Prefer to have life under control with structure, set procedures, and established routines

(b)   Collect information for decisions in an orderly fashion

(c)    Make decisions relatively quick

(d)   Meet deadlines with little trouble

(e)    Use “to do” lists as a way of life

(f)     Usually give work priority over play

The characteristics of “ Optionizer” profile follows:

(a)    Prefer flexible lifestyle

(b)   Often meet deadlines by last-minute rush

(c)    Delay deciding in case something better turns up

(d)   Make last-minute changes

(e)    Feel there is never enough information to make decisions

(f)     Often give play priority over work

In different Rotary Club leaders, you may find these two types of personalities. We may expect conflict arises between the “Planners” who may press for quick decisions, whereas “Optionizers” may prefer to put things on hold. Consequently , both are frustrated. We need to understand the different strategy to be deployed in handling these type of personalities if we intend to achieve an effective results.

What lessons learned ?

As a leader, it is essential that we learn beyond our technical skills. As we grow in the ladder of organizations, the more we are sensitive on the behavior of the people we deal or work with. Having a better understanding, it will spell the success or failure of a club leader. Therefore, in a service organization, it is important to have a better understanding on the dynamics of human skills.